|
Why can I claim? The Financial Services Authority (FSA) has recently fined a number of high street banks and lenders because of mis-selling Payment Protection Insurance (PPI). This means that if you have taken out a loan which had PPI included there is a good chance you could get all your money back.
I am not sure if I had PPI with my loan/Card? Most loans taken out in the last 6 years included some form of PPI.
How much can I claim? The amount you can claim will vary depending on the original loan amount you borrowed. We will claim back the premium paid, plus any interest charged on the premium, plus an additional 8% interest.
Can I make more than one claim? Yes - you can claim on every Credit Card and Loan you have had in the last 10 years.
How long will the claim take? Under normal circumstances, once the complaint has been acknowledged by the creditor, Mis-Sold PPI claims can take 8-12 weeks to resolve. If the complaint is not upheld and you choose to escalate it to the Financial Ombudsman Service it could take in excess of 1 year to be resolved.
Do you charge any upfront fees? No, we do not charge you any upfront fees.
Will I have to pay any fees if my claim is unsuccessful? No, our agreement is strictly 'no win, no fee'. If your case is unsuccessful you will not owe us a penny and our agreement will be terminated.
How much do you charge for your service? If your claim is successful you will pay us 10% plus VAT of the total financial benefit recovered, or paid, as a result of the claim. This may be a refund of charges, debt reduction, monies offset against arrears or any other monies recovered following acceptance of our agreement.
Can I still Claim if I can't find my Original Credit Agreement(s)? Yes, all we need is the Loan or Credit Card Account number. The Creditor will then provide us with all the other documents needed to pursue the claim. However it is important for you to be sure your loan or card has PPI on it before sending it to us.
My loan has been paid off, can I still claim? Yes, you can claim on all Loans and Credit Cards which have been settled.
Will it affect my Credit Rating? No, however, it is important for you to continue to make your usual monthly payments while your claim is processed. If you miss payments and your claim is unsuccessful the agreement will be in default and will show adversely on your Credit Reference File.
Can I still Claim if I am using a Debt Management Company or if my account(s) are in arrears? Yes, you can claim for any credit agreement regardless of whether you are experiencing financial difficulties. Our fees are still payable if the creditor(s) offset any successful claim against the arrears on the account(s).
Can I claim back Mis-Sold PPI on my own? Yes you can. If you phone our claim line on, 0800 328 8308, we will be happy to advise you further on how to do this. Most people who use our service do so because they do not have the time to negotiate directly with their bank. Please note: You will not get a more favourable outcome by using our service.
Is Lewis Waterman a regulated Company? Lewis Waterman Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. Our registration number is CRM6697. This can be verified by visiting www.claimsregulation.gov.uk.
Important Note about the Procedure and what we do
 | We send you out a claims pack which you complete and return to us. |
| We assess the potential claim. It is also important to forward loan documents or card statements to us. |
| We may ask you to provide additional information or ask you to complete a questionnaire. |
| We contact the creditor(s) to progress the claim. |
| We will update you regularly either by post / email or telephone or please feel free to contact us at any time. |
| When we receive a final response we will contact you with the details. |
| If the claim is declined you may be able to escalate it to the Financial Ombudsman Service. This is a free service which you can do by yourself by cancelling our agreement, at no cost to you, or we are happy to continue to represent you through this process, our normal fee will apply. |
| 
